Notices & policies.

Notice of Privacy Practices

Lavida Heal PLLC · Effective September 15, 2026

Our promise about your health information

Lavida Heal PLLC ("Lavida Heal", "we") provides wound care to residents of skilled nursing facilities and other care settings in Colorado. Information that identifies you and relates to your health, the care we give you, or payment for that care is "protected health information" (PHI). We are required by law to:

• keep your PHI private and secure;
• give you this notice of our legal duties and privacy practices;
• tell you promptly if a breach occurs that may have compromised the privacy or security of your PHI;
• follow the terms of the notice currently in effect.

How we may use and share your health information

For treatment

We use your PHI to care for you and share it with others who treat you. For example, our clinician records your wound assessment in your facility's medical record so the nurses caring for you can follow the treatment plan, and we may speak with your attending physician, a surgeon, or a home-health agency about your care.

For payment

We use and share your PHI to bill and collect payment for our services. For example, we send information about the care we provided to Medicare, Health First Colorado (Medicaid), or your health plan.

For health care operations

We use and share your PHI to run our practice and improve care. For example, we review our clinicians' records to check the quality of care, and we may share information with the facility where you live for its quality programs.

Other ways we may use or share your PHI without your written permission

We may use or disclose your PHI, in the ways permitted or required by law, for these purposes:

• People involved in your care or payment. With a family member, friend, or other person you identify, when you agree or when, in our professional judgment, it is in your best interest.
• Appointment reminders and treatment options. To tell you about a visit or about treatment alternatives.
• Business associates. With companies that perform services for us (for example, billing) under written agreements that require them to protect your PHI.
• As required by law, including reports of suspected abuse, neglect, or domestic violence.
• Public health. To prevent or control disease, injury, or disability, or to report reactions to medications or problems with products.
• Health oversight. To agencies that audit, inspect, license, or investigate health care providers and programs.
• Legal proceedings. In response to a court or administrative order, or a subpoena or other lawful process when required safeguards are met.
• Law enforcement. In the limited situations the law allows, such as to identify or locate a person or to report a crime on our premises.
• Coroners, medical examiners, and funeral directors. To carry out their duties.
• Organ and tissue donation. To organizations that handle procurement or transplantation.
• Research. When an institutional review board or privacy board has approved the research and its safeguards, or on de-identified data.
• To prevent a serious threat to your health or safety or the health or safety of others.
• Specialized government functions, such as military, veterans, national security, and protective services.
• Workers' compensation or similar programs that provide benefits for work-related injuries.
• Correctional institutions and custody. If you are in custody, to the institution as needed for your care and safety.

Where Colorado law gives your information more protection than federal law — for example, certain HIV, mental-health, substance-use, or genetic information — we follow the stricter rule.

Uses and disclosures that need your written authorization

We will ask for your written authorization before we:

• use or share psychotherapy notes (we do not ordinarily create them);
• use your PHI for marketing;
• sell your PHI;
• use or share your PHI for any purpose not described in this notice.

You may revoke an authorization at any time by telling us in writing. That stops future uses and disclosures, but not ones we already made while the authorization was in effect.

Your rights

• See and get a copy of your record. You can ask to inspect or receive a copy of the health information we keep about you, on paper or electronically. We will respond within 30 days and may charge a reasonable, cost-based fee.
• Ask us to correct your record. If you think information is wrong or incomplete, you can ask us to amend it. We may say no, and if we do we will tell you why in writing within 60 days.
• Get a list of those we have shared it with. You can ask for an accounting of the disclosures we made in the six years before your request, other than those for treatment, payment, operations, and certain other disclosures. One list per year is free.
• Ask us to limit what we use or share. You can ask us not to use or share certain information for treatment, payment, or operations. We are not required to agree, and we may say no if it would affect your care. If you pay in full out of pocket for a service and ask us not to share that information with your health plan for payment or operations, we will honor that request unless the law requires the disclosure.
• Ask for confidential communications. You can ask us to contact you in a specific way (for example, by mail rather than phone) or at a specific address. We will agree to all reasonable requests.
• Choose someone to act for you. If someone holds your medical power of attorney or is your legal guardian, that person can exercise your rights and make choices about your PHI. We will confirm the person's authority before we act.
• Get a paper copy of this notice at any time, even if you agreed to receive it electronically.
• Be told about a breach of your unsecured PHI.

Our responsibilities and changes to this notice

We are required by law to maintain the privacy and security of your PHI, to give you this notice, and to follow it. We may change the terms of this notice, and the change will apply to all the information we have about you. The current notice is always posted on this page and is available on paper on request.

Complaints

If you believe your privacy rights have been violated, you may complain to us and to the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Notice of nondiscrimination

Lavida Heal PLLC complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency), sex (including pregnancy, sexual orientation, and gender identity), age, or disability. We do not exclude people or treat them less favorably because of any of these.

Lavida Heal provides, free of charge, reasonable modifications and appropriate auxiliary aids and services to people with disabilities so they can communicate effectively with us — such as qualified sign-language interpreters and written information in other formats (large print, audio, accessible electronic formats). We also provide free language assistance to people whose primary language is not English, including qualified interpreters and information written in other languages.

If you need these services, tell your clinician or the nursing staff at your facility, or contact us:

If you believe Lavida Heal has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, sex, age, or disability, you can file a grievance with us at the address above, in person, by mail, by phone, or by email. If you need help filing a grievance, we will help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201; 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.

This notice is available in other languages and in accessible formats on request.

Free language help and accessible formats

• Español · SpanishATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (720) 407-6815.
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• 繁體中文 · Chinese注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (720) 407-6815。
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• Français · FrenchATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le (720) 407-6815.
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• TagalogPAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (720) 407-6815.
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• Afaan Oromoo · OromoXIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa (720) 407-6815.
• فارسی · Persianتوجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با (720) 407-6815 تماس بگیرید.
• Italiano · ItalianATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero (720) 407-6815.

Website privacy notice

Applies to lavidaheal.com · Updated September 15, 2026

This website does not collect information about you. It sets no cookies, runs no analytics or advertising trackers, embeds no third-party content, and sends nothing you type to us or to anyone else. Everything the page needs — fonts, images, scripts — is served from this site alone.

The contact form

The "request a facility introduction" form does not submit anything to a server. When you press send, it opens your own email program with a pre-written message addressed to operations@lavidaheal.com. Nothing leaves your device until you choose to send that email, and it travels as ordinary email from your account to ours.

Email we receive is handled in our Microsoft 365 business environment. Because ordinary email is not a secure channel for health information, please do not send us patient names, diagnoses, or other health details by email. Residents, families, and facility staff with a clinical question should call (720) 407-6815.

Hosting

The site is hosted on GitHub Pages, operated by GitHub, Inc. Like any web server, GitHub receives the standard technical details of each request (your IP address, browser type, the page requested and when) and handles them under the GitHub General Privacy Statement. We do not receive, store, or analyze those logs.

Children

This site is written for health care facilities and adults and is not directed to children under 13. We do not knowingly collect information from children.

Health information

How we handle patients' health information in the course of care is governed by HIPAA and described in our Notice of Privacy Practices above, not by this website notice.

Changes and contact

If we ever change how this site works — for example, add a form that sends information to us — we will update this notice and the date above first. Questions: operations@lavidaheal.com or (720) 407-6815.

Accessibility statement

Lavida Heal wants everyone to be able to use this website. We build to the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, the standard referenced by Section 1557 of the Affordable Care Act and the Americans with Disabilities Act.

• Every part of the site works with a keyboard alone, with a visible focus indicator, and there is a "skip to content" link at the top of each page.
• Text and interface colors meet the AA contrast minimums, checked with automated tools in September 2026.
• Headings, landmarks, labels, and image descriptions are provided for screen readers; the coverage map has a text description and each zone can be reached and read with a keyboard.
• Motion is reduced automatically for people who have turned on "reduce motion" in their device settings.
• Text can be resized to 200% and the layout works on phones and with browser zoom.

If any part of this site is hard for you to use, or you would like information from it in another format (large print, audio, plain text), tell us and we will provide it free of charge:

For accessibility in care itself — interpreters, accessible formats for medical information, and reasonable modifications — see our notice of nondiscrimination.

Your right to a good faith estimate

You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don't have insurance, or who are not using insurance, an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (720) 407-6815.